Refund policy

RÖK Wellness — Return & Refund Policy

At RÖK Wellness, every sauna is a significant investment in your health and your home, and we stand firmly behind the quality of what we build. Because our saunas are large, freight-shipped items, this policy is designed to be fair to you while reflecting the realities of shipping and handling premium equipment. Please read it carefully before purchasing.

1. Order Cancellations (Before Shipment). Full refund, less a non-refundable payment processing fee (~3% of the order total), any time before your sauna ships. Once handed to the freight carrier, it becomes subject to the Change-of-Mind terms below.

2. Change-of-Mind Returns. Within 30 days of delivery, if the sauna is unassembled, unused, uninstalled, in original packaging with all components and undamaged. Subject to a 30% restocking fee, return shipping paid by the customer, and original shipping non-refundable. Refund issued after we receive and inspect the unit.

3. Items That Cannot Be Returned. Saunas that have been assembled, installed, used (even once), unpackaged/damaged, or modified are final sale. (Does not affect waprotections.)
                                                                                                                       

4. Damaged or Defective on Arrival. Inspect ge on the delivery receipt before signing.Report damage (including concealed) within 48 hours with photos. Standard remedy is free replacement components (glass panel, heater, control unit); full replacemet be made whole with parts.
                                                                                                                       

5. Warranty. Defects in normal use are coverifetime cedar-shell warranty], separate fromreturns — resolved by repair/replacement, not refunds.                                                                
6. What This Policy Does Not Cover. No reimbursement for installation, assembly, de-installation, site                 prep/foundation, or 240V electrical work. Bu, electrical, and delivery access beforepurchase.                                                                                                             
7. Refunds. To original payment method after inspection (typically 5–10 business days). Financed orders (Affirm / Shop Pay) refund to the lender. Email confirmatio

8. How to Start a Return / Report Damage. Coeturns without one may be refused. support@rokwellness.com , include order number and photos.

Refunds                                                                                  

• Approved refunds are issued to the fter the returned item has been receiv
  ed and inspected (typically within **5–10 business days** of inspection).
  - Orders paid through **financing (Affirm / Shop Pay Installments)** are refunded to the financing provi
  der, who will adjust your balance; interest or fees already paid to the provider may not be reco- You will receive email confirmationd.
                                                                       
• 8. How to Start a Return or Report
  Please contact us **before** returning any item so we can issue a Return Merchandise Authorization (RMA)
  . Returns sent without an RMA may be refused or delayed.
  - support@rokwellness.com 
  
  

*This policy forms part of our Terms rves the right to update it; the versi
on in effect at the time of your purchase applies.*
                                                                                                         
The full policy is saved to ~/Desktop/Rok Wellness Merchant Center/ROK_Return_Refund_Policy.md. Here it is to review:

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RÖK Wellness — Return & Refund Policy

At RÖK Wellness, every sauna is a significant investment in your health and your home, and we stand firquality of what we build. Because our saunastems, this policy is designed to be fair toyou while reflecting the realities of shipping and handling premium equipment. Please read it carefully before purchasing.                                                                                            
1. Order Cancellations (Before Shipment). Full refund, less a non-refundable payment processing fee (~3% of the order total), any time before your sauna ships. Once handed to the freight carrier, it becomes subject to the Change-of-Mind terms below.

2. Change-of-Mind Returns. Within 30 days of delivery, if the sauna is unassembled, unused, uninstalledpackaging with all components and undamaged.fee, return shipping paid by the customer,and original shipping non-refundable. Refund issued after we receive and inspect the unit.

3. Items That Cannot Be Returned. Saunas that have been assembled, installed, used (even once), unpackamodified are final sale. (Does not affect waprotections.)

4. Damaged or Defective on Arrival. Inspect at delivery and note any damage on the delivery receipt before signing. Report damage (including concealed) within 48 hours with photos. Standard remedy is free replacement copanel, heater, control unit); full replacemet be made whole with parts.

5. Warranty. Defects in normal use are covered by the [5-Year Limited / lifetime cedar-shell warranty],returns — resolved by repair/replacement, no

6. What This Policy Does Not Cover. No reimbursement for installation, assembly, de-installation, site prep/foundation, or 240V electrical work. Bu, electrical, and delivery access beforepurchase.

7. Refunds. To original payment method after inspection (typically 5–10 business days). Financed orders (Affirm / Shop Pay) refund to the lender. Email confirmatio

8. How to Start a Return / Report Damage. Contact us first for an RMA — returns without one may be refused. [EMAIL / PHONE / HOURS], include order number and photos.